Shipping policy

Last Updated: May 13, 2026

At Healyfix, we are committed to providing a seamless shopping experience. We proudly offer Free Express Shipping on all orders shipped to Australia. Please review our shipping policy below for detailed information on order processing, delivery times, and more.

1. Order Processing Time All orders are processed and dispatched within 1 to 3 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive another notification email containing your tracking information once your order has shipped. Please note: During high-volume periods or sales events, processing times may experience slight delays. We appreciate your patience.

2. Shipping Destinations & Rates Currently, we exclusively ship to Australia.

  • Shipping Cost: Free on all orders.

  • Delivery Method: Tracked Standard/Express Delivery.

3. Estimated Delivery Times Once your order has been dispatched from our fulfillment center, the estimated delivery time to Australia is 7 to 20 business days. Please note that these are estimated delivery times provided by our shipping carriers. Delivery may occasionally take longer due to unforeseen circumstances such as weather events, customs clearance processes, or peak season delays.

4. Order Tracking When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow up to 48 hours for the tracking information to become available in the carrier's system. You can easily track your order at any time using the "Track Order" link on our website or by contacting our support team.

5. Customs, Duties, and Taxes While we cover the cost of shipping, Healyfix is not responsible for any customs duties, import taxes, or local handling fees that may be applied to your order upon entering Australia. The customer acts as the importer of record and is solely responsible for any such fees required by the Australian Border Force or local customs authorities. By law, we cannot change the value of the order on commercial invoices.

6. Incomplete or Incorrect Addresses Please ensure that your shipping address is entered correctly at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If your package is returned to us due to an incorrect address, you will be responsible for the cost of re-shipping the item. If you realize you have made an error in your address, please contact us immediately at [support@healyfix.com]. We will do our best to update it, but we cannot guarantee changes once the order has been processed.

7. Missing, Lost, or Stolen Packages Once an order is handed over to the shipping carrier, title and risk of loss pass to the customer. If your tracking information states that your package was delivered but you have not received it:

  1. Please check with neighbors or your local post office.

  2. If you still cannot locate it, contact us at [support@healyfix.com] within 5 days of the marked delivery date. We will assist you in opening an investigation with the carrier, but Healyfix is not liable for packages that are stolen or lost after confirmed delivery.

8. Contact Us If you have any further questions or concerns regarding your order's shipping status, please do not hesitate to contact our Customer Support Team: Email: support@healyfix.com Address: 43-45 Luka Asatiani Street, Batumi, 6010, Georgia