Refund policy

We want you to be completely satisfied with your purchase. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

1. Eligibility for Returns To be eligible for a return, your item must be in the same condition that you received it—unworn, unused, with tags, and in its original packaging. You will also need the receipt, order number, or proof of purchase.

Please note: For hygiene and safety reasons, personal care tools (such as makeup brush cleaners) cannot be returned if they have been used or if the hygiene seal has been broken, unless they are defective.

2. How to Initiate a Return To start a return, please contact our customer support team at [support@healyfix.com].

If your return request is accepted, we will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how and where to send your package. Please do not send your purchase back to the manufacturer. Items sent back to us without first requesting a return will not be accepted.

3. Return Shipping Costs

  • Defective or Incorrect Items: If the item is defective, damaged, or you received the wrong item, we will cover the return shipping costs.

  • Change of Mind: If you are returning an item due to a change of mind, you will be responsible for paying your own shipping costs for returning your item. Original shipping costs are non-refundable. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

4. Damages and Issues Please inspect your order upon reception. Contact us immediately (within 48 hours of delivery) if the item is defective, damaged, or if you receive the wrong item. We will swiftly evaluate the issue and make it right by offering a replacement or a full refund.

5. Exceptions / Non-Returnable Items Certain types of items cannot be returned. These include:

  • Items marked as "Final Sale"

  • Gift cards

  • Used personal care and hygiene products

6. Exchanges We only replace items if they are defective or damaged upon arrival. If you wish to exchange an item for a different one, the fastest way is to return the original item (following the conditions above) and make a separate purchase for the new item.

7. Refunds Process We will notify you once we’ve received and inspected your return. We will let you know if the refund was approved based on the condition of the item.

If approved, you’ll be automatically refunded on your original payment method within 3-5 business days. Please remember it can take additional time for your bank or credit card company to process and post the refund to your account.

If more than 15 business days have passed since we’ve approved your return and you have not received your refund, please contact us at [support@healyfix.com].